Paul Hahn & Co. COVID-19 Procotcol

As of March 21, 2022, Ontario is removing mask mandates for most indoor settings.

Wearing a mask will now be a choice in our shop.

For clients that are uncomfortable with not wearing a mask, we encourage you to continue wearing one. We will prioritize your comfort level above all else. We will also respect your wishes if you would like us to wear one. We kindly ask that you let us know in advance prior to entry into the shop and we will willingly oblige.

We will also continue with our COVID-19 safety plan:

1. Screen and Protect

One day prior to in-home tunings/servicing, a member of our office team will reach out to confirm your appointment and ensure everyone present at home are healthy.

At the start of each business day, our shop technicians and office staff are asked to self assess for symptoms. At the workshop, we ensure frequent hand washing, practice physical distancing, and personal protective equipment are worn. While our road technicians are in your home, they are required to wash and sanitize their hands before engaging with your instrument; they will also wear a mask before entering your home and keep it on throughout the duration of the appointment.

2. What we ask from our clients at home

Please ensure all items are removed from the surfaces of the piano. If at all possible, it would be nice if the keyboard was wiped down with a mild, non abrasive detergent (ie, Windex).

While the technician works on your piano, please maintain a safe distance by leaving them alone in the room. Once they are finished, they will call out to you so they can have a quick discussion about any minor issues they noticed. If there are issues that require further work or more in-depth discussion and explanation, they will advise you of this, then call or e-mail at a later time to continue the conversation from a safe distance.

3. We accept touchless payment options

We are proud to offer in home Square payment. We also accept credit card payments over the phone and e-transfers. You can otherwise send a cheque written out to “Paul Hahn & Co. Ltd” to our mailing address at:

1058 Yonge Street, Toronto Ontario, M4W 2L4